We’re not a typical financial institution – we’re better. We’re an innovative, fun-loving, highly-engaged group of professionals that are committed to our company and the communities we do business in. We love to recognize and celebrate each other.
Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.
What will your day look like?
You will be responsible for the oversight and coordination of all complaints observed within each support channel of the Credit Union as well as from external business partners. You will work closely with the product and channel leadership teams to ensure escalated issues are resolved in a timely manner that coincides with predetermined Service Level Agreements. You will also be tasked with creating both high level trending analysis, as well as detailed analytical reports on a recurring basis to assist the Credit Union in determining potential compliance risks. You will combine complaint data with knowledge of current processes and policies to determine root cause analysis, and submit detailed recommendations to mitigate persistent member complaint issues from occurring again. You will also work closely with internal partners to gather and organize documentation requested in the event of a formal compliance audit.
Do you see yourself doing this?
What makes you a great fit?
You’ll be a great fit if in addition to the completion of a Bachelor’s degree, you have 3 or more years of relevant experience or an equivalent combination of training & experience, and you have/are:
When you’re happy, we’re happy!
As a thank you for joining our team, you’ll benefit from:
Still not convinced?