We’re not a typical financial institution – we’re better. We’re an innovative, fun-loving, highly-engaged group of professionals that are committed to our company and the communities we do business in. We love to recognize and celebrate each other.
Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.
What will your day look like?
You will be responsible for the design and continuous improvement of member service experiences across the credit union’s offerings and delivery channels. In addition, you will identify and recommend implementations that will simultaneously improve credit union employees’ and members’ interactions. This role is a cultural change agent helping to establish and maintain a center of excellence for Member Experience Design by embedding Human Centered Design methodologies into the credit union. You will collaborate with cross-functional teams, facilitating and translating primary and secondary research into actionable insights and design recommendations. The MX Designer will work closely with product and channel managers to ensure that a holistic and harmonious member experience is consistently delivered across all touchpoints.
Do you see yourself doing this?
What makes you a great fit?
You’ll be a great fit if in addition to the Completion of a Bachelor’s degree in service design-related field, 3+ years of relevant experience preferred, and you have:
When you’re happy, we’re happy!
As a thank you for joining our team, you’ll benefit from:
Still not convinced?