Member Experience Service Designer

Job Location
United States-IL-Rolling Meadows
Work Status
Member Experience
FLSA Status
Requisition ID

Start a Rewarding Career with Alliant

Why Alliant?

We’re not a typical financial institution – we’re better. We’re an innovative, fun-loving, highly-engaged group of professionals that are committed to our company and the communities we do business in. We love to recognize and celebrate each other.


Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.


What will your day look like?

You will be responsible for the design and continuous improvement of member service experiences across the credit union’s offerings and delivery channels. In addition, you will identify and recommend implementations that will simultaneously improve credit union employees’ and members’ interactions. This role is a cultural change agent helping to establish and maintain a center of excellence for Member Experience Design by embedding Human Centered Design methodologies into the credit union. You will collaborate with cross-functional teams, facilitating and translating primary and secondary research into actionable insights and design recommendations. The MX Designer will work closely with product and channel managers to ensure that a holistic and harmonious member experience is consistently delivered across all touchpoints.


Do you see yourself doing this?

  • Educating and influencing service design thinking and human centered design practices across the organization
  • Collaborating effectively with product, channel and operations managers to prioritize service design concepts
  • Defining opportunities for service optimizations, enhancements and innovations based on service deviations and failures
  • Planning, facilitating and executing in-depth, human-centered design research with stakeholders and members
  • Visualizing complex service ecosystems and demonstrating the ability to translate processes to diverse stakeholder groups 


What makes you a great fit?

You’ll be a great fit if in addition to the Completion of a Bachelor’s degree in service design-related field, 3+ years of relevant experience preferred, and you have:

  • Experience with NPS or similar customer feedback systems
  • Experience planning, facilitating and executing design research
  • A knowledge of process improvement methodologies
  • A proven ability to educate, motivate and drive change
  • The desire to continually learn and improve approaches/methodologies
  • Demonstrated knowledge of change management principles, methodologies and tools
  • Analytical thinking, creative problem-solving, and an entrepreneurial spirit
  • A proven ability to create, customize and deliver presentations to internal and external business partners

When you’re happy, we’re happy!

As a thank you for joining our team, you’ll benefit from:

  • Competitive medical, dental, and free vision benefits
  • Competitive compensation plan
  • Contributions towards gym memberships
  • Generous PTO and banking holidays off

Still not convinced?

We’re on the list of 100 Best Medium Companies to work for, check it out here. For more details you can also visit our Glassdoor and LinkedIn profiles.





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