• Member Payment Processor

    Job Location
    United States-IL-Chicago
    Work Status
    Full-Time
    Department
    Member Payment Operations
    FLSA Status
    Non-Exempt
    Requisition ID
    2018-1835
  • Start a Rewarding Career with Alliant

    Why Alliant?

    We’re not a typical financial institution – we’re better. We’re an innovative, fun-loving, highly-engaged group of professionals that are committed to our company and the communities we do business in. We love to recognize and celebrate each other.

     

    Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.

     

    What will your day look like?

    You will be responsible for a variety of administrative tasks within Payment Operations. Work involves routine difficulty in processing member requests received via the mail, fax, and remote channels. Resources to do the job require reliance on knowledge of credit union procedures and policies. There is limited exposure and knowledge of EFT and Checking Operations within this role.

     

    Responsibilities

    Do you see yourself doing this?

    • Ensures daily operation of the remittance processing system and troubleshoots errors
    • Processes all mail in deposits and loan payments      
    • Ensures proper holds are placed according to Federal Regulation CC
    • Processes deposits made via Alliant’s Remote Deposit Channels
    • Processes ACH Bill Payments and Person to Person payments
    • Responsible for accurate record keeping (storage and destruction) of all remittance items checks/envelopes received from all PO Boxes, members and branches
    • Responsible for timely preparation and execution of Fed Forward File by departmental cutoff
    • Balances all teller transactions for branches and back offices
    • Reviews, organizes and distributes daily department faxes
    • Provides file maintenance audit reporting for EFT
    • Reviews incoming wire posting for accuracy
    • Processes Online Banking outgoing Bill Pay file and rejections
    • Cross trains in EFT Operations to provide departmental support
    • Assists with special projects as assigned in EFT Operations
    • Responds to inquiries presented by internal customers via phone while maintaining or exceeding agreed upon Service Level Agreements
    • Reviews and replies to daily emails same day when received during business hours. Next working day for after business hours emails
    • Researches and responds to member correspondence within 1 business day
    • Provides timely response to department voice mail requests
    • Participates in weekly team meetings
    • Provides Member Payment Operations support
    • Supports training initiatives by visiting telephone service center and branch locations as needed
    • Supports training initiatives by participating in ‘job shadow’ program for Credit Union employees to spend time in the department

    Qualifications

    What makes you a great fit?

    You’ll be a great fit if in addition to the completion of a High School Diploma, 2 years in data-entry, customer service, general office/clerical work; or an equivalent combination of training and experience, and you have:

    • Good written and verbal communication skills, ability to work in a team environment and independently.
    • Basic computer skills working with Excel, Word and navigation of the Internet

     

    When you’re happy, we’re happy!

    As a thank you for joining our team, you’ll benefit from:

     

    • Competitive medical, dental, and free vision benefits
    • Competitive compensation plan
    • Contributions towards gym memberships
    • Generous PTO and banking holidays off

     

    Still not convinced?

    We’re on the list of 100 Best Medium Companies to work for, check it out here. For more details you can also visit our Glassdoor and LinkedIn profiles.

     

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