• Member Service Consultant (Call Center)

    Job Location
    United States-IL-Rolling Meadows
    Work Status
    Full-Time
    Department
    Member Contact Center
    FLSA Status
    Non-Exempt
    Requisition ID
    2018-1855
  • Start a Rewarding Career with Alliant

    Why Alliant?

    We’re not a typical financial institution – we’re better. We are innovative, strengths-based, highly-engaged and committed to our company and the communities we serve. We love to recognize and celebrate each other and get to wear jeans every day.

     

    Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.

    Responsibilities

    What will your day look like?

    While working out of our newly remodeled office in Rolling Meadows, IL, you will be responsible for:

    • Providing consultative service and support to our members via the Member Contact Center AKA the call center
    • Processing financial transactions
    • Resolving member issues
    • Evaluating and identifying the member’s financial needs with the aid of cross-sell triggers

    Qualifications

    What makes you a great fit?

    • You are a goal driven, people person
    • You have professional phone manners when interacting with our members
    • You are able to walk in member’s shoes and act as a member advocate
    • You can independently handle routine and complex member inquiries and process financial transactions on member’s accounts
    • You are a good listener who can identify and evaluate member’s financial needs and recommend the appropriate product solutions and services using needs-based sales techniques

     

    Do you see yourself doing this?

    You’ll be a great fit if in addition to a high school diploma and three years of related work experience you have:

    • Excellent verbal and written communication
    • Comfortable working at a desk and talking on the phone for extended periods of time
    • Basic math skills, great computer knowledge and advanced typing skills
    • The ability to speak a secondary language is always a plus

     

    When you’re happy, we’re happy!

    As a thank you for joining our team, you’ll benefit from:

    • Casual dress code
    • Competitive medical, dental, and free vision benefits
    • On-site massages and contributions towards gym memberships
    • Generous PTO and banking holidays off

    Still not convinced?

    We’re on the list of 100 Best Medium Companies to work for, check it out here. For more details you can also visit our Glassdoor and LinkedIn profiles.

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