We’re not a typical financial institution – we’re better. We’re an innovative, fun-loving, highly-engaged group of professionals that are committed to our company and the communities we do business in. We love to recognize and celebrate each other.
Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.
What will your day look like?
You will be responsible for leading and coaching an assigned group of employees through the day-to-day operational responsibilities of the Member Contact Center. You will work with the Manager, Member Contact Center to drive employee development and performance management by monitoring, motivating, recognizing and coaching the team in order to enhance job performance. The work involves moderate difficulty in sorting through and resolving complex member issues, coaching and training employees in the areas of member service quality and sales opportunities. Resources to do the job require reliance on technical knowledge of credit union products, policy, procedures, and performance management.
Do you see yourself doing this?
What makes you a great fit?
You’ll be a great fit if in addition to the completion of a Bachelor’s degree, 3 years of customer service experience in a contact center environment, 1-2 years of sales experience, you have/are:
When you’re happy, we’re happy!
As a thank you for joining our team, you’ll benefit from:
Still not convinced?