• Credit Card Dispute Specialist

    Job Location
    United States-IL-Chicago
    Work Status
    Full-Time
    Department
    Operations Implementation
    FLSA Status
    Non-Exempt
    Requisition ID
    2018-1866
  • Start a Rewarding Career with Alliant

    Why Alliant?

    We’re not a typical financial institution – we’re better. We’re an innovative, fun-loving, highly-engaged group of professionals that are committed to our company and the communities we do business in. We love to recognize and celebrate each other.

     

    Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.

     

    What will your day look like?

    You will be responsible for researching and resolving all dispute claims.  This position must maintain knowledge of all chargeback processing phases, including but not limited to chargebacks, presentments, arbitration, and compliance. The Payments Dispute Specialist will need to know the applicable time limits and required documentation for dispute claims.  This position will also receive and process all necessary forms and paperwork for disputed items and chargebacks, receive incoming and place outgoing member calls to provide guidance. Additionally, gather transaction details and enter disputes in to various third party portals for review. Other responsibilities include providing support to internal partners and members on disputes questions.

    Responsibilities

    Do you see yourself doing this?

    • Resolve member problems within area of responsibility, including but not limited to refunding fees, monetary and non-monetary adjustments.
    • Handle member and potential member telephone calls concerning disputes (credit, debit, ATM, check & ACH) in an accurate, prompt and courteous manner.                        
    • Initiates and resolves fraud/non-fraud transaction disputes              
    • Maintain familiarity with VISA, NACHA, Check21, REG CC and UCC4a regulations and operating procedures to assure the timely resolution of chargeback and potential chargeback items.
    • Resolve ATM/Debit/Credit Card dispute claims in accordance with Reg E/Z and internal Alliant policies
    • Responsible for ensuring that all policy and procedural manuals are complete and accurate

     

     

    Qualifications

    What makes you a great fit?

    You’ll be a great fit if in addition to the completion of a high school diploma (Bachelor’s degree preferred), 2+ years of experience in Credit/Debit card operations, and you have:

    • Deep functional knowledge of card, ACH and check dispute processes and procedures.
    • Experience with EMV, contactless payment options (e.g. Apple Pay), and advanced knowledge of Reg CC, E, NACHA, Check21, REG CC and UCC4a highly desired.
    • Ability to analyze complex situations and use critical thinking skills
    • Must be detail oriented with strong multi-tasking skills
    • Ability to use a continuous improvement approach to enhance intra-departmental processes

     

     

    When you’re happy, we’re happy!

    As a thank you for joining our team, you’ll benefit from:

    • Competitive medical, dental, and free vision benefits
    • Competitive compensation plan
    • Contributions towards gym memberships
    • Generous PTO and banking holidays off

     

    Still not convinced?

    We’re on the list of 100 Best Medium Companies to work for, check it out here. For more details you can also visit our Glassdoor and LinkedIn profiles.

     

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