We’re not a typical financial institution – we’re better. We’re an innovative, fun-loving, highly-engaged group of professionals that are committed to our company and the communities we do business in. We love to recognize and celebrate each other.
Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.
What will your day look like?
You will be responsible for researching and resolving all dispute claims. This position must maintain knowledge of all chargeback processing phases, including but not limited to chargebacks, presentments, arbitration, and compliance. The Payments Dispute Specialist will need to know the applicable time limits and required documentation for dispute claims. This position will also receive and process all necessary forms and paperwork for disputed items and chargebacks, receive incoming and place outgoing member calls to provide guidance. Additionally, gather transaction details and enter disputes in to various third party portals for review. Other responsibilities include providing support to internal partners and members on disputes questions.
Do you see yourself doing this?
What makes you a great fit?
You’ll be a great fit if in addition to the completion of a high school diploma (Bachelor’s degree preferred), 2+ years of experience in Credit/Debit card operations, and you have:
When you’re happy, we’re happy!
As a thank you for joining our team, you’ll benefit from:
Still not convinced?