• Member Service Consultant (Call Center)

    Job Location
    United States-IL-Rolling Meadows
    Work Status
    Full-Time
    Department
    Member Care Center
    FLSA Status
    Non-Exempt
    Requisition ID
    2018-1870
  • Start a Rewarding Career with Alliant

    The Member Service Consultant is the voice of Alliant Credit Union and serves a critical role in our member experience. Successful candidates have a genuine interest in helping people and finding solutions to their needs. Our Member Care Center isn’t a typical call center environment – we make it comfortable so you’re able to effectively handle a high volume of phone calls from our members with quality and care. Our total compensation and total rewards are highly competitive within the industry.

    Why Alliant? We have been around since 1935 and we are continuing to grow. We are innovative, strengths-based, highly-engaged and committed to our company and the communities we serve. Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.

    Responsibilities

    What will your day look like? While working out of our modern office space in Rolling Meadows, IL, you will be responsible for:

    • Providing outstanding service and support to our members by phone via the Member Care Center (hours of operation are Monday through Friday, no weekends!).
    • Providing knowledge to our members about our products and services and making recommendations that will benefit them.

    Qualifications

    What makes you a great fit?

    • You are a goals-driven, people person
    • You have professional phone manners when interacting with our members
    • You are able to walk in member’s shoes and act as a member advocate
    • You can independently handle routine and complex member inquiries
    • You are a good listener who can identify and evaluate member’s financial needs and recommend the appropriate product solutions and services using needs-based sales techniques

    Qualifications:

    • High school diploma or equivalent, and at least one year of customer service experience
    • Upselling or cross-selling background preferred
    • Excellent verbal and written communication skills
    • Comfortable working at a desk and talking on the phone for extended periods of time
    • Basic math skills, strong computer knowledge and advanced typing skills

    When you’re happy, we’re happy! As a thank you for joining our team, we offer:

    • Competitive base salary of $18.40 per hour
    • Monthly sales incentive program with potential to earn an average of 15-25% of base pay
    • Phenomenal benefits effective immediately
    • 401(k) company match
    • 21 days of Paid Time Off
    • Casual dress attire
    • Perks such as on-site massages and numerous employee discounts on various products and services

    Still not convinced?

     

    We’re on the list of 100 Best Medium Companies to work for, check it out here. For more details you can also visit our Glassdoor and LinkedIn profiles.

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