• Supervisor, Loan Servicing

    Job Location
    United States-IL-Rolling Meadows
    Work Status
    Full-Time
    Department
    Loss Prevention & Recovery
    FLSA Status
    Exempt
    Requisition ID
    2018-1877
  • Start a Rewarding Career with Alliant

    Why Alliant?

    We’re not a typical financial institution – we’re better. We’re an innovative, fun-loving, highly-engaged group of professionals that are committed to our company and the communities we do business in. We love to recognize and celebrate each other.

     

    Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.

     

    What will your day look like?

    You will be responsible for plays a vital role in optimizing team performance to enhance the member experience. You will be responsible for the general oversight and day-to-day operations of all Loan Servicing activities including, but not limited to servicing loans from post-origination through early stages of delinquency, or pay off. You will oversee the Loan Servicing team’s efforts working with members to secure titles, update payment methods, and ensure accurate loan information and ultimately successful repayment. This includes planning, training, motivating, evaluating, analyzing, preparing monthly performance reports, and directing a team while ensuring compliance with all applicable collections laws, and credit union processes/policy and regulations.

    Responsibilities

    Do you see yourself doing this?

    • Working with the Manager to implement optimal strategy that identifies proactive touch points along loan timeline in which to provide a service to member with goals of title perfection, successful loan payoff, and delinquency avoidance
    • Taking escalated member calls and assist with 2nd talk-offs to find solutions for member delinquency, title questions, and to provide excellent service to members
    • Working with the Loss Prevention representatives and members to facilitate proper filing/return/management of all required paperwork ( i.e. SCRA, Assistance Programs, GAP/MCP/MCR/CPI/Decreased accounts claims, etc.)
    • Managing all aspects of timely and accurate credit reporting, dispute response and member credit reporting questions, as well as interfacing with credit reporting agencies
    • Identifying and implementing process improvements that directly enhance member experience, while attaining daily, weekly, and monthly production targets to ensure accomplishment of monthly department goals
    • Recommending and effectively managing new and innovative projects to improve efficient servicing operations and success of strategy
    • Reviewing files to ensure accounts are being worked within company, client, state regulations, and federal regulations

    Qualifications

    What makes you a great fit?

    You’ll be a great fit if in addition to the completion of a Bachelor’s degree, 2-4 years as a collections/ loan servicing representative, 2 years of supervisory or performance management experience with a history of accomplishments showing success through creative motivation of a tea, and you:

     

    • Are results and improvement driven, customer-service and quality-focused, and have the ability to work in a fast-paced, team oriented environment
    • Practice sound judgment and drive team engagement activities
    • Possess excellent communication, organizational and problem solving skills
    • Possess higher level knowledge of regulations relating to lending or collection laws
    • Are skilled at Excel
    • Have strong oral, written and interpersonal communication skills is required

    When you’re happy, we’re happy!

    As a thank you for joining our team, you’ll benefit from:

    • Competitive medical, dental, and free vision benefits
    • Competitive compensation plan
    • Contributions towards gym memberships
    • Generous PTO and banking holidays off

    Still not convinced?

    We’re on the list of 100 Best Medium Companies to work for, check it out here. For more details you can also visit our Glassdoor and LinkedIn profiles.

     

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