• Supervisor, Sr. Collectors

    Job Location
    United States-IL-Rolling Meadows
    Work Status
    Full-Time
    Department
    Loss Prevention & Recovery
    FLSA Status
    Exempt
    Requisition ID
    2018-1895
  • Start a Rewarding Career with Alliant

    Why Alliant?

    We’re not a typical financial institution – we’re better. We’re an innovative, fun-loving, highly-engaged group of professionals that are committed to our company and the communities we do business in. We love to recognize and celebrate each other.

     

    Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.

     

    What will your day look like?

    You will be responsible for leading and coaching a team engaged in advanced collections activities for loan and depository products including, but not limited to: credit cards, mortgages, auto, student and personal loans. You will provide supervision of daily collections activities including making and receiving calls to members to establish payment arrangements, extensive skip tracing, investigating delinquencies, negotiating temporary modified re-payment terms for members experiencing financial hardship, negotiating modified re-payment terms for total loss or repossession deficiency balances, negotiating settlements on closed lines of credit, investigating loss mitigation options for deceased members, and performing collections activities during the repossession process including facilitating redemption of repossessed vehicles. In addition, you will ensure the team members are compliant with policies, procedures, laws and regulations.

     

    The Supervisor, Sr. Collectors is responsible for driving employee development and performance management by monitoring, motivating, recognizing and coaching the team in order to enhance job performance. the operational day-to-day business processes and technical platforms, vendor relationships to optimize and oversee Consumer Lending loss prevention and loss mitigation activities. 

    Responsibilities

    Do you see yourself doing this?

    • Conduct weekly portfolio reviews to ensure proper loss prevention or loss mitigation tactics are administered
    • Submit monthly charge-off recommendations for management review and approval
    • Serve as primary repossession approval authority and responsible for documentation of redemption terms
    • Recommend appropriate tools, data and tactics to be used in execution of loss mitigation strategies
    • Serve as an escalation point for solving complex issues relating to high risk of loss or legal action
    • Audit team member’s work to ensure quality standards are maintained and departmental procedures are current, followed, and aligned with enterprise policy
    • Identify and implement process improvements in addition to generating reports that provide insight and enhance business outcomes
    • Remain current on industry trends and implement best practices that result in improve performance
    • Monitor emerging trends of new loss mitigation technologies/strategies within the collections landscape
    • Support the operational implementation of new products and enhancements to existing products/channels
    • Develop and produce reports to minimize Credit Union risk and maintain compliance
    • Identify and initiate opportunities to strengthen employee engagement (Q12) among the team as well as build solid relationships with our internal customers to provide enhanced service and communications

    Qualifications

    What makes you a great fit?

    You’ll be a great fit if in addition to the completion of a high school diploma (Bachelor’s degree preferred), minimum of 3 years in collections 2 of which include supervisory experience, required; repossession experience preferred and you have:

    • Comprehensive functional knowledge of:
      • The collections pre-charge off lifecycle for all consumer loan and depository products including, but not limited to: credit cards, auto, student and personal loans  
      • Loss mitigation technologies, products, strategies and tactics
      • Creditor obligations according, but not limited to: UDAAP, FDCPA, FCRA, CFPB, TCPA and UCC
    • Experienced negotiator skilled in debt settlement, skip tracing, member hardship/assistance program administration and repossession  
    • Experience auditing calls/account reviews desired
    • First and/or third-party collections experience is preferred      
    • Demonstrated leadership skills and a proven ability to effectively develop, coach and motivate employees
    • Must be able to multi-task and interact professionally with all levels of staff
    • Excellent verbal, written, presentation and interpersonal communication skills

     

    When you’re happy, we’re happy!

    As a thank you for joining our team, you’ll benefit from:

    • Competitive medical, dental, and free vision benefits
    • Competitive compensation plan
    • Contributions towards gym memberships
    • Generous PTO and banking holidays off

     

    Still not convinced?

    We’re on the list of 100 Best Medium Companies to work for, check it out here. For more details you can also visit our Glassdoor and LinkedIn profiles.

     

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