• Supervisor, Consumer Loan Processing & Funding

    Job Location
    United States-IL-Rolling Meadows
    Work Status
    Full-Time
    Department
    Consumer Finance
    FLSA Status
    Exempt
    Requisition ID
    2018-1899
  • Start a Rewarding Career with Alliant

    Why Alliant?

    We’re not a typical financial institution – we’re better. We’re an innovative, fun-loving, highly-engaged group of professionals that are committed to our company and the communities we do business in. We love to recognize and celebrate each other.

     

    Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.

     

    What will your day look like?

    You will be responsible for managing the daily operations within the Consumer Loan indirect processing and direct lending funding areas. You will coordinate the daily workflow of member loans through the CLOS/Symitar, indirect lending portals, and the proper fulfillment processes. Responsibilities will also include providing direction to team members on work priorities and on resolving operational issues. Knowledge of Alliant’s consumer loan policies and procedures, as well as, hands-on knowledge of the consumer loan process and roles is required.

    Responsibilities

    Do you see yourself doing this?      

    • Ensuring all critical daily tasks of the indirect loan processing roles are completed timely and accurately, in accordance with Alliant policies and procedures
    • Monitoring daily production of the indirect loan processing tasks to ensure service level expectations are met by performing audits to ensure procedures are followed
    • Providing training and support for team members
    • Creating updates to department processing and funding procedures
    • Handling escalated member issues and internal customer concerns as well as responds to inquiries presented by indirect channels via all types of correspondence regarding indirect loan issues
    • Testing software releases affecting consumer indirect loan processing
    • Assisting team members with daily tasks as needed at times of high volume
    • Recommending enhancements to the indirect systems as it pertains to indirect loan processing
    • Ensuring all critical daily tasks of the direct loan funding roles are completed timely and accurately, in accordance with Alliant policies and procedures
    • Overseeing the daily operations and tasks required of the direct loan funding position
    • Monitoring daily production of the direct loan funding tasks to ensure service level expectations are met
    • Performing audits to ensure procedures are adhered to and followed
    • Distributing loan documents through Docusign and other methods for member signature in accordance with the loan disbursement instructions
    • Reviewing returned documents for accuracy and signature, and completing loan funding through check disbursements, wire processes, ACH, or branch pick up
    • Assisting with daily wire according to procedures and setting up loan payments through ACH

    Qualifications

    What makes you a great place?

    You’ll be a great fit if in addition to a Bachelor’s degree in Business, Finance or related field, 1-2 years of experience leading, managing and developing in a leadership role, you have/are:

    • Three years of functional knowledge of loan processing in indirect lending preferred
    • Exceptional customer service skills and focus with experience handling escalated customer service issues is required
    • Strong organizational, technical, and decision making skills
    • Highly effective at time management with the ability to multi-task
    • Knowledge and experience of consumer lending systems
    • Excellent verbal and written communication and presentation skills
    • Proficiency with Microsoft Word, Excel and PowerPoint

     When you’re happy, we’re happy!

     

    • As a thank you for joining our team, you’ll benefit from:
    • Casual dress code
    • Competitive medical, dental, and free vision benefits
    • On-site massages and contributions towards gym memberships
    • Generous PTO and banking holidays off

     

    Still not convinced?

    We’re on the list of 100 Best Medium Companies to work for, check it out here. For more details you can also visit our Glassdoor and LinkedIn profiles.

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