• Plastic Card & ATM Representative

    Job Location
    United States-IL-Chicago
    Work Status
    Full-Time
    Department
    Plastic Card & ATM Operations
    FLSA Status
    Non-Exempt
    Requisition ID
    2018-1905
  • Start a Rewarding Career with Alliant

    Why Alliant?

    We’re not a typical financial institution – we’re better. We’re an innovative, fun-loving, highly-engaged group of professionals that are committed to our company and the communities we do business in. We love to recognize and celebrate each other.

     

    Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.

     

    What will your day look like?

    You will be responsible for engaging in the servicing of debit, credit, and gift card products, ATM cards and terminals, related networks and processors, and the processing of any credit card, debit card, or ATM transaction disputes.

    Responsibilities

    Do you see yourself doing this?

    • Responsible for the serving of card portfolios (credit, debit, ATM/convenience, and prepaid) including, but not limited to the ordering of new/replacement plastics, processing of balance transfer requests, initiates fraud/non-fraud transaction disputes, investigates and resolves misapplied payments and performs other account adjustments as necessary, performs address maintenance/verification, fulfills statement copy requests, and satisfies all other general inquiries
    • Ensures optimal uptime for ATM fleet through the continuous monitoring of ATM machine health and in working with appropriate vendor(s) to resolve any ATM issues
    • Responsible for the overall servicing of ATM fleet which includes cash requirements and related ordering of, investigates and resolves unposted transactions, fraud/non-fraud claims, or other inquiries made by the member or correspondent bank, handles daily and monthly settlement of ATM reconciliation and related cash systems, and prepares reports showing the utilization and performance of the ATM fleet
    • Participates in the cross training of team members and self

    Qualifications

     

    What makes you a great fit?

    You’ll be a great fit if in addition to the completion of a High school Diploma (college degree preferred), of 1-3 years of experience in customer service-focused role, and you have:

    • Functional knowledge of plastic card portfolio and ATM fleet servicing, experience with EMV, contactless payment options (e.g. Apple Pay), and knowledge of Reg CC, E, PCI and ADA compliance preferred
    • Ability to use a continuous improvement approach to enhance intra-departmental processes
    • Excellent communication skills both verbal and written
    • Ability to work independently and in a team environment
    • Basic knowledge of MS Word, Excel, Outlook and the Internet
    • Previous financial institution or insurance industry experience preferred

     

    When you’re happy, we’re happy!

    As a thank you for joining our team, you’ll benefit from:

     

    • Competitive medical, dental, and free vision benefits
    • Competitive compensation plan
    • Contributions towards gym memberships
    • Generous PTO and banking holidays off

     

    Still not convinced?

    We’re on the list of 100 Best Medium Companies to work for, check it out here. For more details you can also visit our Glassdoor and LinkedIn profiles.

     

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