We’re not a typical financial institution – we’re better. We’re an innovative, fun-loving, highly-engaged group of professionals that are committed to our company and the communities we do business in. We love to recognize and celebrate each other.
Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.
What will your day look like?
You will be responsible for providing prompt, accurate and friendly support to customers who contact Alliant via social media, including channels like Twitter, Facebook, LinkedIn and Instagram. You are writing concise and professional responses to online inquiries, while maintaining a consistent brand voice and tone. Strong written and interpersonal communication skills in both “one-to-one” and “one-to-many” situations are a must. You must be passionate about writing and social media, and understand the need for excellent social customer service. This position requires the ability to deeply understand the nuances of Alliant’s products, policies, procedures and processes; to uphold excellent service standards; to respond efficiently to customer inquiries; and to maintain high customer satisfaction as measured by post-contact customer surveys and message/chat evaluations.
Do you see yourself doing this?
What makes you a great fit?
You’ll be a great fit if in addition to the completion of a Bachelor’s degree and 3 years of experience in social care/social media customer service required, and you have:
When you’re happy, we’re happy!
As a thank you for joining our team, you’ll benefit from:
Still not convinced?