We’re not a typical financial institution – we’re better. We’re an innovative, fun-loving, highly-engaged group of professionals that are committed to our company and the communities we do business in. We love to recognize and celebrate each other.
Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.
What will your day look like?
You will be responsible for the daily support of our telephony IVR environment and specific, related 3rd party applications and subsequent integration. This individual will work with internal business partners and system vendor to implement, test, maintain, and regularly validate accurate operation of the IVR platform. Set up and maintain regular SLA reports, provide feedback to Member Care management to improve quality and work with internal partners to optimize use of the IVR. Additionally focus on providing members with a high quality of member service through appropriate authentication and routing. Set up and provide reporting for IVR platform, including dashboards and data visualizations to communicate meaningful metrics to various levels of the organization.
Do you see yourself doing this?
What makes you a great fit?
You’ll be a great fit if in addition to the completion of a Bachelor’s degree and 3 years of work related experience, and you have:
When you’re happy, we’re happy!
As a thank you for joining our team, you’ll benefit from:
Still not convinced?