Technical Product Analyst - CMDB & Asset Management (Hybrid @Chicago HQ near O'Hare Airport)

Responsible for analyzing and governing the ServiceNow Configuration Managemnt Database (CMDB) and asset management modules. Collaborate with business partners, including managers, engineers, and vendors. Up to 25% of the time will be utilized to assist with ITSM and Disaster Recovery initiatives.

• Maintain the accuracy and completeness of the CMDB, ensuring it reflects current and accurate views of the IT infrastructure
• Collaborate with IT teams to capture and record asset & configuration item (CI) details, including their attributes and relationships
• Perform regular audits and verification processes to ensure data integrity within the CMDB
• Support the IT change management process by providing insights from the CMDB to assess risks and impacts
• Develop and generate reports to assist with compliance, governance, and management decisionmaking
• Develop CMDB related documentation including but not limited to procedure and training documents
• Participate in the implementation and enhancement of CMDB tools and integrations
• Assist with problem resolution and incident investigation related to configuration items
• Assist in the planning and execution of disaster recovery testing, including documentating the results
• Assist the review and reporting of IT assets
• Provide input on the ITSM policies and procedures

Education:

• Bachelors Degree - Computer Science, Management Information Systems, Technology Management, Engineering, Mathematics, or Related - Minimum

Experience:

• 3 years - ITSM, Asset Management, Technical Writing, Disaster Recovery activities or Related - Minimum

In Lieu of Education:

• 7 years - ITSM, Asset Management, Technical Writing, Disaster Recovery activities or Related

You will benefit from:

• Competitive medical, dental, and free vision benefits
• Paid parental leave
• Competitive compensation plan
• Gym memberships discounts
• Generous PTO and banking holidays off 
• Tuition reimbursement
• 401k with immediate employer match and vesting

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.