Collections Representative #Hybrid

As a Collections Representative, you will service early stages of delinquency for member loan and depository products including, but not limited to credit cards, mortgages, auto, student and personal loans. This position will report to the Supervisor of Collections. This role will make and receive calls to members in order to facilitate one-time payments, performing transfer transactions between Alliant accounts, updating member contact information and establishing automatic payments or third-party authorizations.

• Completes a high volume of outbound calls on delinquent member accounts to arrange payment commitments
• Responds to in-bound member calls and emails to facilitate payments or otherwise provide account information at member request
• Performs basic analyses to determine if risk factors create the need to escalate an account for advanced collections efforts 
• Uses skip tracing resources to locate debtors 
• Audits accounts to ensure required communications are sent to members per state and/or regulatory guidelines
• Follows up with members to ensure timely receipt of accurate, complete documentation
• Assists internal business partners by providing accurate, up-to-date information
• Meets operational service level agreements including individual and departmental delinquency, loss and productivity targets
• Escalates member issues and concerns to internal business partners
• Maintains foundational knowledge of loan and depository products
• Assists management in identifying opportunities for continuous improvement

Education:

• High School Diploma or Equivalent

Experience:

• 2+ Years’ Experience in Banking, Customer Service or Related 

You’ll benefit from:

• Competitive medical, dental, and free vision benefits
• Paid parental leave
• Competitive compensation plan
• Gym memberships discounts
• Generous PTO and banking holidays off 
• Tuition reimbursement
• 401k with immediate employer match and vesting

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.