Wire Operations Specialist #Hybrid

In this role, you will provide internal and external support for customers processing wire transactions and processing high volume domestic and international wire transfers while demonstrating an optimal level of proficiency with assigned tasks. Achieve cross-training across the wire transfer ecosystem, utilizing various payment system applications while following the credit union policies, and compliance guidelines related to deposit products and electronic funds transfers.

• Answer telephone calls/emails from external customers and internal business partners related to wires and input/verify wire transfer requests including callbacks to customers for wire verification and disclosures as required by applicable regulations.
• Process incoming and outgoing wires from queues such as Symitar/Docusign to completion and provide support and address customer and internal inquiries/issues related to wire transfers.
• Identify opportunities to increase service quality and escalates high-level member issues and improve approach to develop and enhance policies, procedures and business initiatives.
• Edit and approve Knowledge Base content and support frontline training efforts.
• Remain current with wire system technologies and internal banking operations.
• Process assigned desk transactions to meet audit standards.
• Handle sensitive customer transaction requests and follow procedures to mitigate risk.

Education:

• High School Diploma or Equivalent - Minimum
• Bachelors Degree - Business, Finance or Related - Preferred

Experience:

• 1+ Years’ Experience in Customer service, depository products, electronic funds or related - Minimum

You’ll benefit from:

• Competitive medical, dental, and free vision benefits
• Paid parental leave
• Competitive compensation plan
• Gym memberships discounts
• Generous PTO and banking holidays off 
• Tuition reimbursement
• 401k with immediate employer match and vesting

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.