Operations Analyst - Hybrid

In this role, you will be responsible to use data and analytics to drive decision-making and inspire new ideation for the line(s) of business assigned to support. Complete structured analyses and uncover insights to solve business challenges and shape the organizational strategy as the business intelligence subject matter expert and partner for the business. Extract data from various sources to join and transform the data sets to conduct analyses and build reports. Create recurring and ad-hoc dashboards and deliver findings that result in actionable recommendations that positively influence operational efficiencies, member experience, and/or membership growth. Identify emerging issues and trends to inform decision-making. 

* This role does not offer sponsorship now or in the future *

• Analyze complex data with the ability to identify, monitor, and report on product performance metrics and effectively articulate key findings.
• Develop and maintain dashboards and visualizations leveraging Power BI, Tableau and Excel, enabling informed business decisions to senior leadership.
• Develop, produce, and manage analysis and statistical projects including performance reports, management dashboards and marketing campaign/promotion ROI evaluations.
• Analyze member feedback data to drive insights to help uncover member experience pain points and partner with MX and Product Strategy teams to develop solutions for those pain points to ensure a best-in-class member experience.
• Extract data from multiple data sets including internal and external sources using complex SQL queries. Manage product-related projects from inception to completion, ensuring timely delivery and alignment with strategic goals.
• Compile competitive intelligence, including pricing, fee, rate data from external resources.
• Learn and understand key stakeholder objectives and the metrics that impact their area of the business.
• Prepare ad-hoc reports/dashboards comprised of key performance metrics to various level of the organization.
• Apply business analysis skills and provide recommendations to the business based on review of KPIs over time.
• Present deliverables to key stakeholders across the business.
• Ensure data quality standards are met and best practices are being used.

You will benefit from:

• Competitive medical, dental, and free vision benefits
• Paid parental leave
• Competitive compensation plan
• Gym memberships discounts
• Generous PTO and banking holidays off 
• Tuition reimbursement
• 401k with immediate employer match and vesting

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.