Sr. ServiceNow Developer (Perm - #Hybrid at our Chicago HQ near O'Hare Airport)

The Sr. ServiceNow Developer will be responsible for core system configuration and development, gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Develop workflow customizations, and support the ServiceNow transformation teams. Understand ServiceNow functionality and how ITIL processes are implemented in ServiceNow including but not limited to Incident Management, Change Management, Problem, CMDB Management, Service Catalog, and Problem Management modules. 

• Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow.
• Collaborate effectively with other administrators to develop solutions and handle general updates and configuration changes/requests admin level with the following ServiceNow modules: ITAM, ITOM, ITSM, IH, SPM, CMDB, SAM, HAM, Incident, Demand, Request, Change
• Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities.
• Ensure the latest release of the application is implemented in a timely manner with minimal or no disruption to IT operations.
• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools.
• Ensure appropriate tools and processes that are in place to have a development/production environment that is reliable and reproducible.
• Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments.
• Gather and document user and process requirements, functional requirements, and develop technical requirements.
• Develop workflow customizations, and support the transformation teams.
• Identify problems related to primary financial software and determine corrective action.
• Work with other team members such as the Service Desk and/or Application Support to troubleshoot complex problems and user issues.
• Train team members and users on operational procedures and processes.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.