Member Payment Representative

In this role, you will be responsible to process high-volume electronic-based transactions while demonstrating an optimal level of proficiency with tasks assigned. Complete complex operational tasks within member payment operations. Achieve successful cross-training across the member payment operations job functions and utilize various payment system applications.  

• Process wires, automated clearing house, bill pay, mobile deposit, checking, and other member payment operations functions.
• Process assigned desk transactions to meet or exceed operations, business risk, compliance and audit standards.
• Identify opportunities to increase service quality and escalates high-level member issues as appropriate. Research and responds to internal and external customer inquiries.
• Edit/approve knowledge base content and support frontline training efforts.
• Reconcile various general ledger balancing accounts.
• Review policies and procedures to ensure compliance with Federal, State, and network rules and regulations.
• Engage in cross-training exercises to develop expertise and respond to changes to guarantee efficient workflow and business continuity.
• Exercise tact and diplomacy in dealing with highly sensitive, complex and confidential issues and situations, and follow procedures to mitigate risk

Education:

• High School or Equivalent - Minimum
• Bachelor’s Degree - Business, Finance, or Related – Preferred

Years of Experience:

• 2 years - Customer service, banking, check processing or related - Minimum

Compensation & Benefits:

Typical hiring range:‏‏‎ ‎$20.19 ‎-‏‏‎ ‎$27.76 Hourly. Actual compensation will be determined using factors such as experience, skills & knowledge. 

Additional Compensation: Annual performance bonus 

‎Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match.

Additional Benefits:

• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays 
• Education reimbursement

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.