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In this role, you will provide consultative service and support to credit union members. Process financial transactions on member’s accounts, resolve member issues, evaluate and identify the member’s financial needs with compassion and care. Build relationships with members in order to provide high levels of member service and satisfaction with the aid of cross-sell triggers, and originating new accounts or making targeted referrals to internal business partners that result in deeper relationships, and increased sales for the credit union by learning credit union products and following policies and compliance with the Patriot Act.
In this role, you will execute the annual compliance risk assessments for functional business areas and work with business partners to identify changes and perform periodic updates based on impacting events or changes. Work with different levels of management and departments including but not limited to process managers, business risk office and compliance advisory to establish successful cross-functional collaboration, identify risks of non-compliance, and effectively communicate potential and confirmed control gaps to the leadership.
In this role, you will serve as the first line of support for assigned team responsible for troubleshooting 3rd level service desk tickets until resolution and working directly with the service desk.
In this role, you will enable growth and success by providing direct support to areas such as HR Business Partners, management and HR Centers of Expertise (COEs). Focus on strategic and practical aspects of workplace processes, practices and policies to drive positive workforce engagement using the ability to respond and evaluate employee matters with focus, sensitivity and recommendations for a course of action that is consistent with best practice guidelines. Provide a single point of contact for efficiently providing accessible expert employee relations interface across multiple divisions within the organization.
In this role, you will ensure technology systems, processes, and operations comply with relevant regulations, standards, and best practices as well as track delivery dates and producing compliance metrics.
In this role, you will support and optimize the IT service management (ITSM) processes by working closely with cross-functional teams to ensure the efficient delivery of IT services and the continuous improvement of the IT service management framework such as problem, incident, change, vendor & asset management.
In this role, you will lead and oversee IT service management, disaster recovery, and technology compliance practices. Responsible for driving operational excellence, ensuring the execution of technical projects, and maturing our problem, incident, and change management processes.
The Supervisor role will lead and coach employees through the day-to-day operational responsibilities of a contact center. The role will work with the management to drive employee development and performance management by monitoring, motivating, recognizing and coaching the team in order to enhance job performance. Identify and solve complex member issues, coach and train employees in the areas of member service quality, and product knowledge.
In this role, you will work cross-functionally to lead the implementation of research-based experience improvements and new service offerings across products and channels, balancing member needs and business capabilities. Advocating for our members and sharing their needs and pain points with stakeholders across the organization in order to inform decision-making and inspire action. Collaborating with a team of service designers, you will manage a backlog of recommendations and define roadmaps for achieving the credit union's experience, engagement, and growth goals.
This role will lead the operations book of work in support of control design and execution, process improvements, and issue and action plan management. Manage the control monitoring functions to include working with partners in business risk and compliance to develop, document, and update controls for the Alliant organization. Including designing, executing, and testing business controls. Work directly with the line of defense partners to manage issues and action plans, documentation, root cause analysis, and monitoring to ensure timely remediation. Lead operations in the preparation and execution of internal and external exams. Assist with the creation of timely and accurate reporting relating to control monitoring, issues, and complaints activity.
As the Sr. InfoSec Architect, you will act as a senior technical advisor to the organization partnering with cross-functional teams to define information security requirements for enterprise information technology systems and internally developed applications. Proactively define security requirements for assigned applications, whether purchased or developed in-house.
In this role, you will be responsible for the development of new mortgage business from both credit union members and non-credit union referral sources. Work includes prospecting non-member borrowers and referral sources as well as prospecting to credit union provided lead opportunities using knowledge of credit union products and mortgage guidelines, as well as an overall knowledge of mortgage lending and current market conditions.
In this role, you will be responsible for the development of new mortgage business from both credit union members, noncredit union referral sources and various lead aggregators. Prospecting non-member borrowers and referral sources as well as prospecting to credit unions provided lead opportunities. Stay current with credit union products and mortgage guidelines. Use knowledge of credit union products and mortgage guidelines, as well as an overall knowledge of mortgage lending and current market conditions.
The Business Intelligence Analyst is responsible for turning raw data into information by building reports and dashboards. Work as part of a cross-functional team supporting data modeling and report/dashboard development. Completes complexity ad-hoc report/dashboard development that meets existing and emerging reporting and analytical needs.
In this role, you will be responsible for a variety of administrative tasks within payment operations. Process member requests received by following credit union procedures and policies.
The Payment Dispute Specialist researches and resolves dispute claims using chargeback processing phases, including but not limited to chargebacks, presentments, arbitration, and compliance. Understands applicable time limits and required documentation for dispute claims. Receives and processes necessary forms and paperwork for disputed items and chargebacks, receive incoming and place outgoing member calls to provide guidance. Gathers transaction details and enter disputes into various third-party portals for review. Provides support to internal partners and members on disputes questions.
In this role, you will be responsible for the design, installation, maintenance, configuration and support of the digital support platform(s) and specific, related 3rd party applications and subsequent integration. Work with internal business partners and system vendor(s) to implement, test, maintain, and regularly validate accurate operation of the digital support platform(s). Measure and optimizes applications to improve usability and create the best user experience. Collaborate with product management to define and implement innovative solutions for the product direction, visuals and experience. Set up and maintain performance reports and provide feedback to management to improve quality and work with internal partners to optimize the use of channels. Provide members with a high quality of member service through appropriate authentication, routing and end-user functionality.
In this role, you will service consumer loans from post-origination or through payoff date. Creates a positive experience for new members who recently obtained a vehicle loan through inbound and outbound call campaigns. Educates members on various information related to their new loan relationship. Answers incoming inquiry calls, as well as performs operational tasks related to securing collateral for both the auto loan and Home Equity portfolios and releasing the title/home equity mortgage upon payoff. Serves as a subject matter expert for various aspects of inquiries or questions related to consumer loans for both internal and external members.
The Sr. Collections Representative pursues loss prevention and loss mitigation opportunities for member loan and depository products including, but not limited to: credit cards, mortgages, auto, student and personal loans. Arrange member payments, perform extensive skip tracing, investigate delinquencies, negotiate temporary modified re-payment terms for members experiencing financial hardship, negotiate modified re-payment terms for total loss or repossession deficiency balances, negotiate settlements on closed lines of credit, investigate loss mitigation options for deceased members, and perform collections activities during the repossession process including facilitating redemption of repossessed vehicles.
In this role, you will oversee the day-to-day credit and operations for consumer loan products via direct and indirect origination channels such as credit cards, unsecured, auto, RV, home equity line of credit and home equity term loans. Ensure credit quality, plus accurate and efficient loan processing. Partner with leaders to identify and implement new processes, procedures and technology that will improve the efficiency and effectiveness of consumer lending teams.